Implement Customer Service Standards Essay

check to the survey recently performed on ABC Bank, it has been gear up that there has been a big decrease in the number of customers everyplace the past six months. This is due to poor customer service. Therefore, Peter Sellers, as the Manager of the bank, needs to confirm the same and make a address about the issue as soon as possible.In parliamentary law for Peter to be able to identify the customer service propitiation or fusss, he pull up stakes character different methods to gather instruction from both internal and external customers. Suggestion boxes or comment separate testament be available, to gather information, complaints and feedback, intern anyy. There will be man-to-man questioning, observation as well as being able to do online surveys and/or fill survey forms, at their convenience. For external customers, feedback will be collected through emails, surveys, questionnaires and/or complete online surveys.Peter has decided to use the think method so as to a ble to undertake solutions to the problems identified. According to him, brainstorming will be a useful way of generating paper solutions to the problems. Since brainstorming combines a relaxed, informal approach to problem-solving with lateral thinking, it asks that people father up with crazy and creative ideas and thoughts that can be crafted into original, creative solutions to the problem that needs to be solved, while others can still come up with much ideas. As brainstorming can be divided into ii types someone and group brainstorming Peter has decided to go with individual(a) brainstorming.He feels that when his staff brainstorm on their own, they come up with more ideas (and often better tone ideas) than groups of people who brainstorm together. Eventually he will place his staff members into group brainstorming, as group brainstorming can develop ideas in more depth than individual brainstorming. It withal helps everyone to feel that they suck in contributed to th e solution and it reminds people that other people turn over creative ideas to offer. Most of the time, brainstorming is fun and it can be a great way for team building. Afterwards, he will combine the individual and group brainstorming, in order to get the best results out of all the ideas generated from the brainstorming sessions.Changes will be transmitted to employees via emails, letters, memos, reports, bulletins, and electronic mail and will be communicated to the external environment through electronic mail, internet tissue sites, letters, advertisements, brochures, as well as news releases will be used. displace messages through mobile phones will be used, since nowadays Mobile SMS has break a popular type of informal written communication. Meetings, conferences or conventions will similarly be convened internally.Quality counselling can be considered to have four main components quality planning, quality control, quality pledge and quality improvement. It does not ai m to assure good quality by the cosmopolitan definition, but rather to ensure that an organisation or product is invariable. It is center not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality. According to Peter, International Organisational Standards (ISO) will be the best quality management system to ensure establishing quality organisational service standards.